Question 1

What types of commercial facilities do you clean?

Accepted Answer

We clean all types of commercial facilities including offices, medical facilities, retail stores, industrial warehouses, manufacturing plants, educational institutions, hotels, restaurants, and event venues. Each facility type receives specialized cleaning protocols appropriate for that environment.

Question 2

Are you licensed and insured?

Accepted Answer

Yes. We maintain comprehensive general liability insurance, workers compensation insurance, and are fully bonded. We can provide certificates of insurance to your facility management team upon request.

Question 3

How long have you been in business?

Accepted Answer

We have been providing commercial cleaning services in the Naperville area and surrounding communities for over 15 years. Our experience spans thousands of facilities and millions of square feet cleaned.

Question 4

Do you provide cleaning supplies and equipment?

Accepted Answer

Yes. All cleaning supplies, equipment, and materials are provided by us at no additional cost. We use professional-grade equipment and eco-friendly cleaning products that are safe and effective.

Question 5

Can you clean during business hours?

Accepted Answer

We offer flexible scheduling including during business hours, after hours, overnight, weekends, and holidays. Most clients prefer evening or weekend cleaning to avoid disrupting daily operations, but we can accommodate any schedule.

Question 6

How much does commercial cleaning cost?

Accepted Answer

Commercial cleaning typically ranges from $0.05 to $0.25 per square foot per month, depending on facility type, service frequency, and specific requirements. Office buildings average $0.08-$0.15, while medical facilities requiring specialized disinfection range from $0.15-$0.25 per sq ft.

Question 7

Do you require a long-term contract?

Accepted Answer

No. We offer both month-to-month agreements and longer-term contracts. While contracts receive 10-15% discounts and priority scheduling, many clients prefer the flexibility of month-to-month service with 30-day notice.

Question 8

Are there any hidden fees?

Accepted Answer

No. Our quotes are comprehensive and include all labor, supplies, and equipment. The only additional charges would be for optional add-on services you request (like carpet cleaning or window washing) or significant changes to the scope of work.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers, and business checks. Invoices are sent monthly with net-30 payment terms for established clients.

Question 10

Can I get a discount?

Accepted Answer

Yes. We offer discounts for longer-term contracts (5% for 6 months, 10% for 1 year, 15% for multi-year), multi-location clients, and referrals. Higher frequency service (daily vs weekly) also reduces per-visit costs.

Question 11

What services are included in standard cleaning?

Accepted Answer

Standard commercial cleaning includes vacuuming carpets, mopping hard floors, dusting surfaces, emptying trash, restroom cleaning and sanitization, kitchen/break room cleaning, surface disinfection, and spot cleaning of walls and doors. Additional services like carpet cleaning and window washing are available as add-ons.

Question 12

How often should my facility be cleaned?

Accepted Answer

It depends on your facility type and traffic. High-traffic offices typically benefit from daily cleaning. Medium-traffic spaces work well with 2-3 times per week. Low-traffic facilities can be maintained weekly. Medical facilities often require daily or multiple times daily service.

Question 13

Do you use green/eco-friendly products?

Accepted Answer

Yes. We use EPA Safer Choice certified and Green Seal certified products whenever possible. Our eco-friendly cleaning solutions are effective, safe for occupants, and better for the environment while meeting all disinfection standards.

Question 14

What if I need emergency cleaning?

Accepted Answer

We provide 24/7 emergency cleaning services for situations like spills, water damage, post-event cleanup, or preparing for unexpected visitors. Emergency service is available with 2-4 hour response time depending on location and scope.

Question 15

Can you handle specialized cleaning needs?

Accepted Answer

Yes. We provide specialized services including healthcare-grade disinfection, cleanroom maintenance, industrial degreasing, post-construction cleanup, carpet and upholstery cleaning, floor stripping and waxing, and pressure washing.

Question 16

Are your employees background checked?

Accepted Answer

Yes. All cleaning staff undergo comprehensive background checks including criminal history, employment verification, and reference checks before being hired. Many of our team members have been with us for 5+ years.

Question 17

Are your staff trained and certified?

Accepted Answer

All staff receive extensive training including safety protocols, proper cleaning techniques, equipment operation, and customer service. Industry-specific certifications include OSHA safety training, bloodborne pathogen certification, and specialized protocols for healthcare or industrial environments.

Question 18

Will I have the same cleaning team each time?

Accepted Answer

Yes. We assign dedicated teams to each facility for consistency and familiarity with your space. While illness or vacation may occasionally require substitutes, you will primarily interact with the same professional team members.

Question 19

How do you handle building security and access?

Accepted Answer

We work with your existing security protocols whether that involves key cards, alarm codes, or security personnel. All access methods are documented and secured. We can also work with your security team or building management for site access.

Question 20

What if something gets damaged?

Accepted Answer

We maintain comprehensive liability insurance to cover any accidental damage. If something is damaged, report it immediately to your account manager. We will investigate, file a claim if necessary, and work to resolve the situation quickly and fairly.

Question 21

Do you guarantee your work?

Accepted Answer

Yes. We offer a 100% satisfaction guarantee. If you are not completely satisfied with our service, contact us within 24 hours and we will return to address any issues at no additional charge.

Question 22

How do you ensure quality control?

Accepted Answer

Quality control includes supervisor inspections, customer feedback surveys, detailed cleaning checklists, and dedicated account managers who conduct regular facility walkthroughs. We use digital tracking to ensure all tasks are completed to standard.

Question 23

What if I have a complaint?

Accepted Answer

Contact your dedicated account manager immediately by phone, email, or text. We take complaints seriously and will investigate within 24 hours. If we made a mistake, we will return to correct it at no additional charge and implement measures to prevent recurrence.

Question 24

Can I customize my cleaning checklist?

Accepted Answer

Absolutely. We create custom cleaning plans for each client based on your specific needs, priorities, and budget. Your checklist can be adjusted anytime as your needs change.

Question 25

Do you have references?

Accepted Answer

Yes. We can provide references from similar facilities in your industry. We also have case studies showcasing our work with specific clients and the results achieved. Many clients have been with us for 5-10+ years.

Question 26

How do I get a quote?

Accepted Answer

Request a free quote online through our website, call us at (847) 469-9527, or email us. We will schedule a facility walkthrough to assess your needs and provide a detailed written quote within 24-48 hours.

Question 27

How quickly can you start service?

Accepted Answer

For most facilities, we can begin service within 3-7 days of contract signing. Emergency or rush starts can often be accommodated within 24-48 hours depending on scheduling availability and facility size.

Question 28

What information do you need for a quote?

Accepted Answer

We need your facility size (square footage), type of business, areas to be cleaned, desired frequency, any special requirements (healthcare protocols, floor care, etc.), and preferred schedule. A facility walkthrough helps us provide the most accurate quote.

Question 29

Can I try your service before committing?

Accepted Answer

Yes. We offer one-time deep cleaning services so you can experience our quality before signing up for recurring service. Many clients start this way to evaluate our work and team.

Question 30

How do I cancel service?

Accepted Answer

Month-to-month agreements require 30 days written notice. Contract clients should refer to their agreement terms. We will schedule a final cleaning and return any keys or access credentials. There are no cancellation fees for month-to-month service.

Question 31

Do you follow healthcare cleaning protocols?

Accepted Answer

Yes. Our medical facility cleaning follows CDC, OSHA, and EPA guidelines including bloodborne pathogen protocols, color-coded cleaning systems, healthcare-grade disinfectants, and proper disposal of medical waste. Staff are trained and certified for healthcare environments.

Question 32

Can you work around our manufacturing schedule?

Accepted Answer

Absolutely. We specialize in cleaning during second shift, third shift, weekends, or shutdown periods to avoid disrupting production. Our staff are OSHA trained and follow lockout/tagout and other manufacturing safety protocols.

Question 33

Do you understand restaurant health code requirements?

Accepted Answer

Yes. Our restaurant cleaning staff are trained in health department requirements for food service areas including proper degreasing, sanitization, and documentation. We can help you maintain health code compliance and prepare for inspections.

Question 34

Can you handle cleanroom environments?

Accepted Answer

Yes. We provide ISO 14644 compliant cleanroom cleaning for pharmaceutical, medical device, and electronics manufacturing. This includes proper gowning, HEPA filtration, contamination control, and particle count monitoring.

Question 35

Do you clean educational facilities differently?

Accepted Answer

Yes. School cleaning emphasizes child-safe products, high-touch surface disinfection, classroom organization, and flexible scheduling around academic calendars. We understand the unique needs of educational environments and children's health sensitivities.

Frequently Asked Questions

General Questions